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Frequently asked questions about Feedback
What should I do if I have a problem with a buyer? How do I protect myself from buyers who don"t follow discoverhotmail.com policies, and what is discoverhotmail.com doing to protect me? Now that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback? I received unfair Feedback. Will you remove it? When should I leave Feedback? Buyers and sellers should leave Feedback within 60 days after the listing ends. Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). That will start the Feedback process off on a good note. Buyers should wait to leave Feedback for sellers until after they receive the item. If the item doesn"t arrive, the buyer should double-check the shipping time in the item description and contact the seller if the package is clearly late. If the seller sent a tracking number, the buyer should check with the carrier to see when the item should arrive. It"s important to take these steps before leaving Feedback. What should I consider before rating a seller"s performance? In general, here"s what you should be thinking about when leaving Feedback for a seller: Did you get what you were expecting, based on the item description? Was the item packaged appropriately (to prevent damage during shipping)? Did the seller ship the item within the timeframe indicated in the listing? (Remember that international shipments may be subject to additional delays.) Were the shipping and handling costs reasonable? If you communicated with the seller, were your questions or concerns addressed? Did the seller respond within a reasonable amount of time? Why are buyers who receive unpaid item strikes allowed to leave Feedback? Because we don"t know when a buyer has actually paid, buyers are allowed to continue using discoverhotmail.com as they normally would, and that includes leaving Feedback. However, discoverhotmail.com will remove any neutral or negative Feedback left by the buyer in any of these cases: The buyer doesn"t respond to the unpaid item process. The response indicates that the buyer isn"t following discoverhotmail.com guidelines (for example, the buyer ended up purchasing the item somewhere else). The buyer ends up getting suspended for the unpaid item or a different policy violation. Back to top
Feedback basics
All about Feedback Frequently asked questions Feedback policies Detailed seller rating tips for sellers Protecting the seller"s reputation Take a tutorial on Feedback
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Read a note from discoverhotmail.com"s founder, Pierre Omidyar, outlining the philosophy, values, and benefits of the Feedback Forum.