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Understanding Human Communication is created through one goal in mind: to provide students with the insights and also skills to succeed in our altering world


Understanding Human Communication addresses students" perception that they already know how to communicate--an problem faced by eexceptionally faculty member. By artcompletely weaving cutting-edge scholastic research study and theory into the clear, down-to-earth, and student-friendly narrative, the authors help students understand also the complexity and depth of human interaction and public speaking. The series of ideas builds logically via the chapter sequence, permitting students to additionally deepen their communication abilities as they progress with the book. By accessing the text"s included digital resources--modern and also brief video clips; tutorials; and self-assessments---students will certainly have the ability to check out ideas used in real scenarios, making their learning even more meaningful.

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New to this Edition

Expanded coverage of social media throughout, consisting of a new Chapter 2 devoted to the topicNew tips and techniques for career success in Chapters 10 (Communicating for Career Success) and 11 (Leadership and Teamwork), and also in "
Work" functions throughoutNew "On Your Feet" prompts that incorporate public-speaking activities and integrate through GoReact, an interactive platdevelop for video assignmentsUpdated discussions of communication and society throughout, including in new "Understanding Diversity" sidebarsNew and also updated "Understanding Your Communication" self-quizzes that invite students to evaluate and also enhance their communication skillsNew "Ethical Challenge" sidebars that explore the nuances of interaction ethicsUpdated "Understanding Communication Technology" functions that highlight the significantly vital function of online communication


Presents reader-friendly, up-to-date, and clear (yet not too simplistic) content, offering students what they must be successful and also maintaining them interested via an approachable toneReal-life examples and also engaging imperiods make principles interesting, clear, and relevant to students" livesUpdated and also expanded coverage of social media--including its linked benefits and dangers and also its massindividual and hyperindividual nature--will certainly help students acknowledge the challenges of controlling interaction throughout the multitude of platcreates that they use eextremely dayRevised discussions of culture and also communication--through updated explorations of race and ethnicity, neighborhood differences, sex-related orientation, gender identity, religion, physical abilities, age/generation, and socioeconomic status--provide appropriate conmessage and analysis for studentsIntegprices both helpful abilities and also scholarship and embraces the idea that each boosts the various other, resulting in a much more well balanced finding out experience than pucount theoretical approaches provideEnhanced online resources--including flashcards, videos, self -assessments, and web links--administer students via the optimal route for discovering and also researching concepts

About the Author(s)

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is a coauthor of Interplay: The Process of Interindividual Communication, Fourteenth Edition (, 2017).George Rodman is Professor of Television, Radio, and also Emerging Media at Brooklyn College, City College of New York, wbelow he founded the graduate media studies regime. He is the author of Mass Media in a Changing World, 4th Edition (2012) and also a number of books on public speaking.Athena du Pré is Professor of Communication at the University of West Florida. She is the writer of Communicating About Health: Current Issues and also Perspectives, Fourth Edition (, 2017).


"Well-resourced and also researched, Understanding Human being Communication would serve as a great textbook for any type of university"s Intro. to Communication course. It is current and also visually stimulating for today"s college students and also millennials."--Archie Wortham, Northeastern Lakewatch College

"This is an excellent textbook for courses like COM101 because the composing flows well, the visual results are correct and also to the allude, and also the examples are existing."--Yingfan Zhang, Sufpeople County Community College

"The text"s clarity of examples, its systematic exercises, its detailed nature, and also its clear and also easy-to-grasp format will certainly make Understanding Human Communication a good asset for my course."--Angela King, Cape Cod Community College

"This message supplies a considerable approach to knowledge basic human communication, which will certainly equip students to comprehfinish and use a variety of values and methods. The "Making the Grade" and also "Activities" sections at the finish of each chapter are fantastic devices to keep students on track and to aid them use the ideas they review about."--Adam Burke, Hawaii Pacific University

"This is the "Godfather" of Communication texts. Adler"s reputation reaches far and also wide, and also because of this, I feel that this text is both continuous and approximately day with the times."--Marcee Andersen, Tidewater Community College

Table of Contents

Preface About the AuthorsPART ONE: FUNDAMENTALS OF HUMAN COMMUNICATION1. COMMUNICATION: WHAT AND WHY 1.1 Characteristics of CommunicationDefinition of Communication Models of Communication 1.2 Types of Communication Intrapersonal Communication Dyadic and also Interpersonal Communication Small Communication Organizational Communication Public Communication Mass Communication Social Media Communication 1.3 Communication in a Changing World Changing Technology Changing Discipline 1.4 Communication Competence Tbelow Is No "Ideal" Way to Communicate Competence Is Situational Competence Is Relational Competent Communicators Are Empathic Competence Can BeLearned Competence Requires Hard Work Competent Communicators Self-Monitor Competent Communicators Are Committed 1.5 Misconceptions About Communication Myth: Communication Requires Complete Understanding Myth: Communication Can Solve All Problems Myth: Communication Is a Good Thing Myth: Meanings Are in Words Myth: Communication Is Simple Myth: More Communication Is Almeans Better FEATURES Understanding Diversity: The Limits of Language When Describing People
Work: Communication Skills and Career Success Understanding Communication Technology: Dear Social Media, I Need a Little Void Self-Assessment: What Type of Communicator Are You? Ethical Challenge: To Communicate or Not to Communicate?2.COMMUNICATING WITH SOCIAL MEDIA2.1 The Roles of Social and also Mass MediaCharacteristics of Social Media Social Media Usese and Gratifications Massindividual Communication 2.2 Mediated Versus Face-to-Face Communication Post Richness Synchronicity Permanence 2.3 Benefits and also Drawbacks of Social Media Benefits of Social Media Drawbacks of Social Media 2.4 Influences on Mediated Communication Gender Period 2.5 Communicating Competently with Social Media Maintaining Hopeful Relationships Protecting Yourself FEATURES Understanding Your Communication: What Type of Social Media Communicator are You? Ethical Challenge: How Hocolony Should You Be on Social Media?
Work: Using LinkedIn forCareer Success Checklist: Use Social Media Courteously and Wisely Checklist: Assessing Online (Mis)information 3. THE SELF, PERCEPTION, AND COMMUNICATION 3.1 Communication and also the Self Self-Concept Defined Biology, Personality, and also the Self External Influence on the Self-Concept Culture and the Self-Concept Self-Fulfilling Prophecies 3.2 Perceiving Others Steps in the Perception Process The Power of NarrativesTypical Perceptual TendenciesEmpathy3.3 Communication and also Identity Management Public and Private Selves Identity Management and also Social MediaCharacteristics of Identity ManagementIdentity Management in the WorkplaceWhy Manage Identities?Identity Management andHonestyFEATURES Understanding Diversity: Sexist Assumptions in Everyday Langauge Ethical Challenge: Looking Beyond Stereotypes Checklist Avoiding Stereoforms Checklist: Avoiding Stereoforms Checklist: Check Your Perceptions Before Responding 4. COMMUNICATION AND CULTURE 4.1 Understanding Cultures and also Cosocieties Differences and also Similarities Salience of Differences 4.2 How Cultural Values and Norms Shape Communication Individualism and also Collectivism High and also Low Cultural Conmessages Skepticism Avoidance Power Distance Talk and Silence Competition and also Cooperation 4.3 Cocultures and also Communication Race and also Ethnicity Regional Differences Gender Identity Sexual OrientationReligion Political Viewpoints Ability/Disability Age/Generation Sociofinancial Status 4.4 Developing Intercultural Communication Competence Increased Contact Tolerance for Ambiguity Open-Mindedness Knowledge and also Skill Patience and Perseverance FEATURES
Work: Power Distance and Culture in the Worklocation Checklist: Discussing Politics Responsibly on Social Media Understanding Diversity: Communicating via People Who Have Disabilities
Work: Organizations Are Cultures, Too Ethical Challenge: Civility When Values Clash Understanding Your Communication: How Much Do You Kcurrently About Other Cultures? Checklist: Coping with Culture Shock PART TWO: COMMUNICATION ELEMENTS5. LANGUAGE 5.1The Nature of Language Language is Symbolic Meanings Are in People, Not in WordsLanguage is Rule Governed 5.2 The Power of Language Language Shapes Values, Attitudes, and also Beliefs Language Reflects Values, Attitudes, and also Beliefs 5.3 Troublesome Language The Language of Misunderstandings 5.4 Disruptive LanguageConfusing Facts and also Inferences Presenting Facts as Opinions Emotive Language Personal Attacks 5.5 Gender and also Language FEATURESUnderstanding Diversity: Language and also Worldview
Work: What"s in a Name? Ethical Challenge: Freedom of Speech Ethical Challenge: "Telling It Like It Is" Checklist: Avoiding Misunderstandings Checklist: Distinguishing Between Facts and OpinionsChecklist: Choose Your Words Carefully Understanding Your Communication: How Do You Use Language? 6. LISTENING 6.1 The Value of Listening6.2 Misconceptions about Listening Myth 1: Listening and Hearing Are the Same Thing Myth 2: Listening Is a Natural Process Myth 3: All Listeners Receive the Same Blog post 6.3 Overcoming Challenges to Effective Listening Post Overload Noise Cultural Differences 6.4 Faulty Listening Habits 6.5 Listening to Connect and also SupportBe Sensitive to Personal and Situational Factors Allow Enough Time Ask Questions Listen for Unexpressed Thoughts and Feelings Encourage Additional Comments Reflect Back the Speaker"s Thoughts Consider the Other Person"sNeeds When Assessing Reserve Judgment, Except in Rare CasesThink Twice Before Offering Advice Offer Comfort, if Suitable 6.6 Gender and also Supportive Listening 6.7 Listening to Accomplish, Analyze, and Critique Task-Oriented Listening Analytical Listening Critical ListeningFEATURES Understanding Communication Technology: Who Is Listening to You Online? Checklist: Tips for Mindful Listening
Work: Multitasking Can Make You Less Intelligent Checklist: Ways to Limit Social Media Distractions Checklist: Techniques for Listening Nondefensively Checklist: Temptations to Avoid When Asking Questions Checklist: When and also How to Offer an Analysis Checklist: What to Consider Before Offering a JudgmentChecklist: Factors to Consider Before Offering Advice Checklist: Ways to Offer Comfort Ethical Challenge: The Good and also Bad of Online Anonymity Checklist: How and also When to Paraexpression Checklist: Taking Detailed Notes Checklist: Examining a Speaker"s Article Understanding Your Communication: What Are Your Listening Strengths? 7. NONVERBAL COMMUNICATION 7.1 Characteristics of Nonverbal Communication Nonverbal Communication Is Unavoidable Nonverbal Communication Is AmbiguousNonverbal Cues Convey Emotion Nonverbal Cues Influence Identities and Relationships 7.2 Functions of Nonverbal Communication Repeating Substituting Complementing Accenting Regulating Contradicting Deceiving7.3 Types of Nonverbal Communication Body Movements Voice AppearanceTouch Space 7.4 Influences on Nonverbal Communication Culture Gender FEATURES Checklist: Three Ways to Convey Nonverbal Cues More Mindfully Self-Assessment: How Worldly Are Your Non-Verbal Communication Skills? Understanding Communication Technology: Nonverbal Expressiveness Online
Work: Touch and Career Success PART THREE: INTERPERSONAL COMMUNICATION8. UNDERSTANDING INTERPERSONAL COMMUNICATION 8.1 Characteristics of Interpersonal Communication What Makes Communication Interpersonal? How We Choose Relational PartnersContent and Relational Messages Metacommunication Self-Disclosure Online Interpersonal Communication 8.2 Communicating via Friends and Family Unique Qualities of Friendship Types of Friendships Gender and also Friendship Family Relationships 8.3 Communicating via Romantic Partners Stages of Romantic Relationships Love Languages Male and Female Intimacy Styles 8.4 Relational Dialects Connection versus Autonomy Openness versus Privacy Predictability versus Novelty 8.5 Lies and EvasionsAltruistic Lies Evasions Self-Serving Lies FEATURES Checklist: Questions to Ask Yourself Before Self-Disclosing Ethical Challenge: Is It Cheating? Checklist: How to Be a GoodFrifinish Understanding Your Communication: What Kind of Friendship Do You Have? Checklist: Strengthening Family Ties Checklist: Meeting an Online Date for the First Time Understanding Communication Technology: To End this Romance, Just Press "Send" Understanding Your Communication 9. MANAGING CONFLICT 9.1 UNDERSTANDING INTERPERSONAL CONFLICT Expressed Struggle Interdependence Perceived Incompatible Goals Perceived Scarce Reresources 9.2 Communication Climates Confirming and Disconfirming Messages How Communication Climates Develop 9.3 Conflict Communication Styles Nonassertiveness Indirect Communication Passive Aggression Direct Aggression Assertiveness 9.4 NegotiationStrategies Win-Lose Lose-Lose Compromise Win-Success 9.5 Social Influences on Conflict Communication Gender and also Conflict Format Cultural Approaches to Conflict FEATURES Checklist: Rules for Fighting Fair Understanding Communication Technology: Can You Hear Me Now? Understanding Your Communication: What"s the Foreactors for Your Communication Climate? Understanding Communication Technology: You Can"t Take It Back Ethical Challenge: "It"s Nothing"
Work: Dealing through Sexual Harassment Checklist: Protecting Yourself from an Abusive Partner Understanding Your Communication: How Assertive Are You? Ethical Challenge: Negotiating through a Bully Understanding Diversity: They Seem to Be Arguing PART FOUR:COMMUNICATION IN GRdiscoverhotmail.comS, TEAMS, AND ORGANIZATIONS10. COMMUNICATING FOR CAREER SUCCESS 10.1 Setting the Stage for Career Success Developing a Good Reputation Managing Your Online Identity Cultivating a Professional Netjob-related 10.2 Pursuing the Job You Want Preparing Application MaterialsPlanning for a Job Intercheck out Participating in a Job Intercheck out 10.3 Organizational Communication Factors Culture in the Workarea Patterns of Interactivity Power in the Worklplace 10.4 Communicating in a Professional Environment Avoiding Typical Communication Mistakes Communicating Well as a Folreduced Communicating in a Professional Manner OnlineFEATURES Checklist: Strategies to Meet Networking ProspectsChecklist: What to Include in a Cover Letter Checklist: How You Might Answer "What is Your Greatest Weakness?" Ethical Challenge: Responding to Illegal Intersee Questions Understanding Communication Technology: Interviewing by Phone or Video Understanding Your Communication: How Good a Follower Are You? 11. LEADERSHIP AND TEAMWORK 11.1 Communication Strategies for Leaders Characteristics of Effective LeadersLeadership Approaches Trait Theories of Leadership Situational Leadership Transformational Leadership 11.2 Communicating in Grdiscoverhotmail.coms and also Teams What Makes a a Team? Motivational Factors Rules in Small Grdiscoverhotmail.coms Individual Roles 11.3 Making the Many of Interactivity EnhancingCohesiveness Managing Meetings Effectively Using Discussion Formats Strategically 11.4 Problem Solving Advantperiods of Problem Solving Stperiods of Team Development A Structured Problem-Solving Approach Problem Solving in Virtual Grdiscoverhotmail.coms FEATURES Checklist: Demonstrating Your Leadership Potential
Work: "I"ll Do It Myself"--Or Should I? Checklist: Working with a Difficult Boss Understanding Your Communication: What"s Your Leadership Style? Checklist: Getting Slackers to Do Their Share Checklist: Dealing via Difficult Team Members Ethical Challenge: Balancing Overly Talkative and also Quiet Members Checklist: Enhancing Productivity Checklist: Coping with Information OverloadChecklist: Making the Many of a Brainstorming Session
Work: The Power of Constructive Dialogue Understanding Diversity: Maximizing the Effectiveness of Multicultural Teams Understanding Communication Technology: Developing Trust Long Distance PART FIVE. PUBLIC COMMUNICATION12. PREPARING AND PRESENTING YOUR SPEECH 12.1 Getting StartedChoosing Your Topic Defining Your Purpose Writing a Purpose Statement Stating Your Thesis 12.2 Examining the Speaking Situation The Listeners The Occasion 12.3 Gathering Indevelopment Online Research Library ResearchInterviewing Survey Research 12.4 Managing Communication Apprehension Facilitative and also Debilitative Communication Apprehension Sourcesof Debilitative Communication Apprehension Overcoming Debilitative Communication Apprehension 12.5 Presenting Your Speech Choosing an Effective Type of Deliincredibly Practicing Your Speech 12.6 Guidelines for Deliincredibly Visual Aspects of Deliexceptionally Auditory Aspects of Deliexceptionally 12.7 Sample SpeechBibliography FEATURES Ethical Challenge: If I Adapt, Do I Lose My Integrity? Checklist: Analyzing Websites Understanding Your Communication: Speech Anxiety Symptoms Checklist: Practicing Your Presentation Ethical Challenge: Speaking Sincedepend to Distasteful Audiences 13. ORGANIZATION AND SUPPORT 13.1 Structuring Your Speech Your Working Overview Your Formal Summary Your Speaking Notes 13.2Principles of OutliningStandard Layout The Rule of Division The Rule of Parallel Wording 13.3 Organizing Your Rundown into a Logical Pattern Time Patterns Space Patterns Topic Patterns Problem-Equipment Patterns Cause-Effect Patterns Monroe"s Inspired Sequence 13.4 Beginnings, Endings, and also Transitions The Overview The Conclusion Transitions 13.5 Supporting Material Functions of Supporting Material Types of Supporting Material Styles of Support: Narration and Citation 13.6 Sample SpeechFEATURESUnderstanding Your Communciation: Main Points and Sub-Points Understanding Diversity: Nontypical Patterns of Organization
Work: Organizing Company PresentationsChecklist: Effective Conclusions Understanding Communication Technology: Plagiarism in a Digital Era 14. INFORMATIVE SPEAKING 14.1 Types of Informative Speaking By Content By Purpose 14.2 Informative Versus Persuasive Topics Type of Topic Speech Purshort article 14.3 Techniques of Indevelopmental Speaking Define a Specific Indevelopmental Purpose Create Indevelopment Hunger Make It Easy to Listen Use Clear, Simple Language Use a Clear Organization and also Structure 14.4 Using Supporting Material Effectively Emphasizing Important Points Generating Audience Involvement Using Visual Aids Using Presentation Software Alteraboriginal Media for Presenting Graphics Rules for Using Visual Aids 14.5 SampleSpeechSummary (1-4)Body Conclusion FEATURES Understanding Your Communication: Are You Overloaded? Understanding Diversity: How Culture Affects Indevelopment Checklist: Techniques of Informative Speaking
Work: The Pros and Cons of Presentation Software 15. PERSUASIVE SPEAKING 15.1 Characteristics of Persuasion Persuasion Is Not Coercive Persuasion Is Normally Increpsychological Persuasion Is Interactive Persuasion Can Be Ethical 15.2 Categorizing Persuasive Attempts By Types of Proplace By Desired Outcome By Directness of Approach By Types of Appeal: Aristotle"s Ethos, Pathos, and also Logos15.3 Creating the Persuasive Message Set a Clear, Persuasive Purpose Structure the MessageCarecompletely Use Solid Evidence Avoid Fallacies 15.4 Adapting to the Audience Establish Typical Ground Organize According to the Expected Response Neutralize Potential Hostility 15.5 Building Credibility as a Speaker Competence Character Charisma 15.6 Sample Speech BibliographyFEATURES
Work: Persuasion in the World of Sales Understanding Diversity: Cultural Differences in Persuasion Ethical Challenge: If I Adapt, Do I Lose My Integrity? Understanding Your Communication: Persuasive Speech Notes Glossary Credits Index

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