Requests within nation of purchase

We will certainly take care of all quality-related worries with a replacement or complete REFUND including any return shipping prices within the very first 30 days. 

Above 30 ~ 60 days The Buyer will be paying for the shipping fees for the item go back to us and we will certainly absorb the shipping fees because that the replacement units.

You are watching: Www aukey com support register product

Above 60 Days: The buyer will must cover both way shipping fee.

For purchases made through other retailers:

Other retailers’ after-sales support plans will vary. Please call the retailer directly for particular guidance on your warranty process.

Unauthorized reselling that products is strict prohibited and also all warranty will be void.

1. What isn’t spanned by the warranty?

● Purchases indigenous | | ( Except main Store )

● Purchases from unauthorized resellers (Please describe authorised reseller below)

● Improperly operated devices such as using non certified charger / cable.

● Human reason damage such as Drop,Burn,Cut,Power Surge.

● shed or stolen products

● to buy made end 18 months earlier (unless otherwise stated)

● non quality-related worries such together drop burn etc (after 14 days of purchase)

● complimentary products

2. When does the guarantee begin?

It begins the job you obtained your bespeak products.

3. Exactly how do I case the warranty?

Before submitting a guarantee claim, please describe the specific FAQs for her product and attempt all troubleshooting suggestions.

If you believe the item is defective and also under warranty, you re welcome submit a Return or Exchange inquiry by contacting us or email us at CS

4. What is a valid proof of purchase?

● Webstore order number or 11st main order number.

● A date sales receipt native an authorized Reseller that shows a summary of the product together with its price

5. What if ns don’t have any type of proof that purchase?

● If you made your acquisition through ours website or 11st official STORE, us may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through one authorized Reseller, girlfriend may call the Reseller to view if they can provide a copy of your receipt.

● If the product was a gift, you might ask the giver to carry out you with a copy that the receipt or case the guarantee on your behalf.

See more: I'M Sleeping With My Ex Boyfriend Who Has A Girlfriend Who Has A Boyfriend

6. Will the warranty it is in renewed if mine product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

7. Who room authorized™ Retailers and Resellers?

Our significant authorized Retailers and also Resellers, For more information, please contact us in ~ cs